Standard solutions we know would be: driver re-installation, update driver to latest version. The problem most likely lies within your motherboard / on-board sound card or (if you have) your external sound card. Then, you can of course make use of your 2-Year warranty claim and get in contact with our Customer Support.ī.) If the headset works fine on that other device, then there is an issue with your PC / Laptop (initial device). This simple test allows us to get closer to 2 possible outcomes:Ī.) If you experience the same symptoms on both devices, then the headset might have a physical defect. Lastly, try the headset on another device (smartphone laptop etc.).Sometimes it might also be the case that there is a firmware update for motherboard / on-board sound card, which needs to be installed.'Let Apps use your microphone” - Enable this In Search Box type “Microphone Privacy Settings” Also, the new Windows 10 update which has been released in connection to the new GDPR disables microphone on some applications.ĭue to new Microsoft Privacy that came with latest update.It can also be that the jack connecting the cable with the PC or the controller is not completely attached and needs to be pushed all the way in. Most often this is the case when the cable is not pushed all the way into the left earcup of the headset.

Try and put the microphone closer to the mouth, this should improve a little bit as this would lead to a bigger noise-to-signal ratio and hence improve the noise cancellation. The noise cancellation effectiveness of the headset, is directly linked to the distance between the microphone and the audio source.

Microphone not picking up audio